Terms of Service

Effective Date: October 2026

Welcome to Arrvella.

Thank you for visiting and using the Arrvella website.

These Terms of Service (“Terms”) set out the conditions governing your access to and use of the Arrvella website, including its pages, functions, services, shopping features, and other digital content made available through the website (collectively, the “Site”).

The Site is operated by Xiamen Nishang Yaji Network Technology Co., Ltd. under the Arrvella brand.

These Terms describe the rules that apply when you browse the Site, use its features, communicate with us, place an order, or otherwise interact with Arrvella.

Arrvella offers cosmetics, makeup products, beauty items, and related products intended for everyday beauty routines.

Purchases and use of the Site may also be subject to additional policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Terms of Purchase, and other policies published on the Site.

By accessing or using the Site, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please discontinue use of the Site.

1. Customer Information

When submitting information through Arrvella, you agree to provide details that are accurate, complete, and current.

Customer information may include:

• Full name;

• Contact information;

• Billing details;

• Shipping address;

• Payment-related information;

• Other information reasonably required to process orders, provide customer support, or operate the Site.

You are responsible for reviewing the information you provide and updating it where necessary.

Incorrect or incomplete information may affect payment authorization, order processing, communication, or delivery.

Except where otherwise required by applicable law, Arrvella is not responsible for delays, unsuccessful delivery, or service problems resulting from inaccurate or incomplete information supplied by the customer.

2. Privacy and Personal Information

Arrvella respects the privacy of customers and visitors using the Site.

Our collection, handling, use, storage, and protection of personal information are described in our Privacy Policy.

Personal information may be collected when you:

• Browse or use the Site;

• Place or complete an order;

• Communicate with customer service;

• Submit reviews, inquiries, or feedback;

• Use available website functions or services.

By using Arrvella, you acknowledge that personal information may be handled in accordance with our Privacy Policy.

3. Intellectual Property and Permitted Site Use

The Arrvella Site may contain materials such as:

• Product photography;

• Cosmetic and makeup product images;

• Brand names and visual elements;

• Logos and trademarks;

• Product descriptions;

• Written content;

• Graphics;

• Videos;

• Website designs and layouts;

• Software and technical elements.

These materials are owned by, licensed to, or otherwise lawfully used by Xiamen Nishang Yaji Network Technology Co., Ltd.

Arrvella grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for lawful personal shopping and informational purposes.

Unless you have received prior written authorization, you may not:

• Copy, reproduce, republish, distribute, or commercially exploit Site materials;

• Reproduce or imitate the design or structure of the Site;

• Upload or introduce malicious software, harmful code, or disruptive technologies;

• Use bots, crawlers, scraping tools, or automated systems to collect information without permission;

• Attempt unauthorized access to protected areas, customer data, or Site systems;

• Interfere with servers, networks, or Site operations;

• Circumvent technical or security restrictions.

Where reasonably necessary to protect Arrvella, our customers, or Site systems, we may restrict access, suspend activities, or take other appropriate measures.

4. Reviews, Feedback, and User-Submitted Content

Arrvella may allow customers to submit reviews, comments, photographs, suggestions, feedback, or other content relating to our cosmetics, beauty products, or services.

By submitting content, you confirm that it:

• Is lawful and appropriate;

• Is accurate where it is presented as factual;

• Does not violate another person's rights;

• Is not intentionally misleading or fraudulent;

• Does not infringe intellectual property rights;

• Does not contain unlawful, abusive, defamatory, or inappropriate material.

You may not impersonate another person or provide false identifying information for deceptive purposes.

By voluntarily submitting content to Arrvella, you grant us a worldwide, non-exclusive, royalty-free right, where legally permitted, to use, reproduce, adapt, publish, display, and distribute that content for legitimate business activities, including website presentation, customer communication, product promotion, and marketing.

5. Third-Party Websites and Services

The Site may include links to or integrations with third-party websites, payment services, shipping providers, applications, or other external platforms.

These services may be used for purposes such as:

• Payment processing;

• Shipment tracking;

• Customer assistance;

• Information access;

• Other transaction-related functions.

Arrvella does not control independent third-party services and is not responsible for their:

• Content;

• Products;

• Services;

• Availability;

• Security practices;

• Privacy practices;

• Terms and conditions;

• Internal operations.

Your use of third-party services is governed by the policies and terms established by those providers.

Customers should review applicable third-party terms before providing information or completing transactions through external services.

6. Website and Product Disclaimer

To the fullest extent permitted by applicable law, the Site and related services are provided on an “as is” and “as available” basis.

Although Arrvella makes reasonable efforts to maintain stable and reliable website operations, we do not guarantee that the Site will always be free from:

• Interruptions;

• Errors;

• Delays;

• Temporary service restrictions;

• Technical difficulties;

• Security incidents;

• Other unexpected system issues.

We also make reasonable efforts to ensure that information about cosmetics and beauty products is accurate and current.

However, minor differences may occur because of factors including:

• Manufacturing variations;

• Packaging updates;

• Materials or product finishes;

• Photography and lighting;

• Screen display settings;

• Product improvements or revisions.

To the extent legally permitted, Arrvella disclaims warranties or conditions not expressly stated in these Terms.

Nothing in these Terms excludes or limits consumer rights that cannot legally be waived or restricted.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Arrvella and Xiamen Nishang Yaji Network Technology Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from or related to:

(A) Website interruptions, technical failures, temporary unavailability, or service limitations;

(B) The purchase, handling, or use of cosmetics, makeup products, or other beauty products purchased through the Site;

(C) Unauthorized access to, alteration of, loss of, or damage to information or data;

(D) Issues involving payment processors, communication systems, shipping providers, external networks, or other third-party technologies;

(E) Events or circumstances outside our reasonable control.

Any limitation of liability applies only to the extent permitted by applicable law.

Nothing in these Terms excludes liability where exclusion is prohibited.

Where legally permitted, claims relating to the Site or products purchased through Arrvella should be brought within one (1) year after the relevant claim arises, unless applicable law requires a longer period.

8. Indemnification

To the extent allowed by applicable law, you agree to indemnify and hold harmless Xiamen Nishang Yaji Network Technology Co., Ltd. from reasonable claims, liabilities, damages, losses, expenses, or costs arising from:

• Your breach of these Terms;

• Your unlawful or unauthorized use of the Site;

• Your infringement of another person's legal or intellectual property rights;

• Your misuse of Arrvella services or products.

This section does not limit statutory consumer rights or other rights that cannot lawfully be waived.

9. Electronic Communications

By using Arrvella or communicating with our customer support team, you acknowledge that certain information may be delivered electronically.

Electronic communications may include:

• Order confirmations;

• Shipping notifications;

• Customer service messages;

• Transaction information;

• Policy updates;

• Website or service notices.

Where permitted by applicable law, electronic communications may satisfy legal requirements for information to be provided in writing.

Customers are responsible for providing a valid and accessible email address when placing an order or contacting Arrvella.

10. Intellectual Property Complaints

Arrvella respects the intellectual property rights of others.

If you believe that content displayed on our Site infringes your copyright, trademark, or other protected rights, please contact our customer support team.

A complaint may include:

• Your physical or electronic signature;

• Identification of the protected material or work;

• Identification or location of the allegedly infringing material;

• Your name and contact information;

• Your email address and telephone number;

• A statement explaining why you believe the use is unauthorized.

Arrvella may request additional information where reasonably necessary to investigate the complaint.

11. Events Outside Our Reasonable Control

Arrvella will not be considered responsible for delays, interruptions, or failure to perform obligations where such circumstances result from events outside our reasonable control.

These events may include:

• Natural disasters;

• Severe weather;

• Public health emergencies;

• Government actions or restrictions;

• Labor disputes;

• Transportation disruptions;

• Carrier delays;

• Supply chain interruptions;

• Internet or telecommunications failures;

• Infrastructure outages;

• Other events that could not reasonably have been prevented.

Where these circumstances affect an order or service, Arrvella will make reasonable efforts to provide available updates and assistance.

12. Ownership and Risk During Delivery

Ownership, risk, and responsibility relating to cosmetics or beauty products purchased through Arrvella will be determined according to applicable law and relevant shipping arrangements.

Responsibilities during transportation may vary depending on:

• Selected shipping method;

• Carrier requirements;

• Delivery status;

• Applicable legal requirements.

Nothing in this section is intended to reduce or eliminate statutory consumer protection rights.

Questions involving damaged, delayed, or missing shipments should be handled in accordance with our Shipping Policy and Return & Refund Policy.

13. Governing Law and Dispute Resolution

These Terms of Service and transactions completed through Arrvella will be governed and interpreted in accordance with the applicable laws of the Hong Kong Special Administrative Region, except where mandatory laws applicable to a customer require otherwise.

Where legally permitted, disputes or claims relating to these Terms, use of the Site, or transactions completed through Arrvella may be submitted to courts having appropriate jurisdiction in Hong Kong.

Nothing in this section is intended to remove or restrict mandatory consumer rights, protections, or legal remedies available under the laws applicable in a customer's jurisdiction.

14. Severability and Assignment

If any provision of these Terms is found by a competent court or authority to be invalid, unlawful, or unenforceable, that provision will be modified, restricted, or removed only to the minimum extent required.

All remaining provisions will continue in effect.

Customers may not transfer or assign their rights or obligations under these Terms without prior written approval from Arrvella where such approval is legally required.

Xiamen Nishang Yaji Network Technology Co., Ltd. may assign or transfer its rights and obligations where permitted by law, provided that doing so does not unlawfully reduce mandatory customer rights.

15. Entire Agreement

These Terms of Service, together with the policies and documents specifically referenced or incorporated into them, constitute the agreement between you and Arrvella regarding use of the Site and related services.

Relevant policies may include:

• Privacy Policy;

• Shipping Policy;

• Return & Refund Policy;

• Terms of Purchase;

• Other policies, disclosures, or notices published on the Site.

To the extent permitted by law, these documents supersede prior communications, representations, or agreements relating to the same subject matter.

16. Company and Contact Information

If you have questions concerning these Terms of Service, your order, website policies, or Arrvella services, please contact us using the information below.

Brand Name:
Arrvella

Company Name:
Xiamen Nishang Yaji Network Technology Co., Ltd.

Business Address:
Unit 1244, Area C, 3rd Floor, No.60 Lianjing Road, Siming District, Xiamen City, Fujian Province, P.R.China

Support Email:
service@arrvella.com

Customer Service Phone:
0592-5058399