Contact Us
Contact Us
Welcome to Arrvella.
We are committed to providing customers with a clear, convenient, and dependable shopping experience for cosmetics, makeup products, and related beauty items.
If you need assistance with product information, an existing order, shipping, payment, returns, refunds, or any other store-related matter, our customer service team is available to help.
For questions about an existing purchase, please include your Order ID whenever possible. This allows us to locate your order details more quickly and provide more efficient support.
Customer Service
Support Email:
service@arrvella.com
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)
Typical Response Time:
We aim to respond to customer enquiries within 1-2 business days.
When contacting us, please provide relevant information such as your order number, product name, and a brief description of your question or concern.
Providing complete details can help our customer service team review your request and respond more efficiently.
Phone Support
Customer Service Phone:
0592-5058399
Telephone assistance is generally available during our listed customer service hours.
Depending on your telephone or mobile service provider, standard call or network charges may apply.
How We Can Assist You
Our customer service team can help with matters including:
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Cosmetics and makeup product information;
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Product features, shades, variations, and usage questions;
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Existing order status;
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Shipping and tracking information;
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Delivery-related concerns;
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Payment questions;
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Order modifications or cancellation requests;
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Return and refund requests;
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Damaged, defective, incomplete, or incorrect products;
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General questions about Arrvella.
If you would like to request a return, please contact our support team before sending the product back.
Our team will review your request and provide the appropriate return instructions, including the designated return location where applicable.
Company Information
Brand Name:
Arrvella
Company Name:
Xiamen Nishang Yaji Network Technology Co., Ltd.
The Arrvella online store is operated by Xiamen Nishang Yaji Network Technology Co., Ltd.
The company is responsible for website operations, order processing, customer service coordination, and other activities associated with the Arrvella online store.
Business Address
Xiamen Nishang Yaji Network Technology Co., Ltd.
Unit 1244, Area C, 3rd Floor, No.60 Lianjing Road, Siming District, Xiamen City, Fujian Province, P.R.China
Please note that this is our registered business address and may not be the designated address for product returns.
Customers should contact our customer support team before returning any item so that the correct return instructions and return location can be provided.
Products should not be sent to the registered business address unless specifically instructed by our support team.
Contact Details
Email:
service@arrvella.com
Phone:
0592-5058399
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)
Typical Response Time:
1-2 business days