FAQ
Frequently Asked Questions
Welcome to Arrvella.
This FAQ provides answers to common questions about our cosmetics, makeup products, beauty items, orders, payments, shipping, returns, refunds, and customer service.
If you need additional assistance, our customer support team is available to help.
Email:
service@arrvella.com
About Arrvella
What is Arrvella?
Arrvella is an online cosmetics and beauty store offering a curated selection of makeup and related beauty products for everyday use.
Our goal is to provide customers with a convenient online shopping experience, clear product information, dependable order support, and beauty products that can easily fit into different daily routines.
Who operates the Arrvella website?
The Arrvella online store is operated by:
Xiamen Nishang Yaji Network Technology Co., Ltd.
The company is responsible for the operation of the website, order management, customer service, and other business activities associated with the Arrvella online store.
Products
What types of products does Arrvella sell?
Arrvella offers a range of cosmetics, makeup products, and beauty items suitable for everyday beauty routines.
Depending on product availability, our selection may include different types of facial cosmetics, makeup products, beauty accessories, and related items.
Specific product details, features, available options, and usage information can be found on each individual product page.
How should I use Arrvella cosmetic products?
Customers should always review the product description, ingredient information, usage instructions, and any applicable warnings before use.
Because cosmetic products may interact differently with different skin types, we recommend discontinuing use if irritation or unexpected discomfort occurs.
If you have known allergies, sensitivities, or other specific concerns regarding a cosmetic ingredient, consider seeking appropriate professional advice before using the product.
Where can I find more information about a product?
Each product page may provide information such as:
- Product description;
- Key features;
- Usage instructions;
- Available colors, styles, or options;
- Ingredient or material information where applicable;
- Other relevant product details.
If you need clarification before placing an order, please contact our customer support team.
Orders
How can I place an order?
To place an order through Arrvella:
- Choose the cosmetic or beauty product you wish to purchase;
- Select the appropriate option, shade, style, or quantity when applicable;
- Add the item to your shopping cart;
- Enter the required checkout information;
- Select an available payment method;
- Review and confirm your order.
After your order has been successfully placed, an order confirmation email will normally be sent to the email address provided during checkout.
How can I confirm that my order was successfully placed?
Once your order has been completed, Arrvella will normally send an order confirmation email containing the relevant purchase details.
If you cannot find the confirmation email, please check your spam, junk, or promotional email folders.
If you still cannot locate it, you may contact our customer service team and provide the email address used during checkout.
Can I edit or cancel my order after placing it?
If you need to change or cancel your order, please contact our customer service team as soon as possible.
We will make reasonable efforts to assist before the order enters preparation, fulfilment, or shipment.
Because some orders may begin processing shortly after confirmation, changes or cancellations cannot always be guaranteed.
If your order has already been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
Payment
What payment methods are available?
The payment methods currently available for your order will be displayed during checkout.
Depending on your location and payment availability, options may include:
- Major credit cards;
- Debit cards;
- Supported digital payment methods;
- Other payment services displayed at checkout.
The payment options shown on the checkout page at the time of purchase are the available methods for that transaction.
Is my payment information protected?
Payments are processed through third-party payment service providers using their applicable security systems.
Arrvella does not intentionally store complete payment card numbers, card security codes, or other full authentication credentials on its own systems.
Shipping
How long does order processing take?
Most orders are prepared for shipment within:
1-3 business days
after successful payment confirmation.
Orders placed on weekends, public holidays, or during periods of unusually high demand may require additional processing time.
What is the estimated delivery time?
For orders shipped within the United States, the estimated delivery timeframe is:
7-15 business days
This estimated timeframe begins after the order has been processed and dispatched.
Actual delivery times may vary due to factors such as:
- Delivery destination;
- Shipping carrier operations;
- Weather or transportation disruptions;
- Public holidays;
- Customs or inspection procedures where applicable;
- Other circumstances outside our reasonable control.
What shipping methods are available?
For eligible United States orders, Arrvella currently offers the following shipping options:
Standard Shipping
Shipping Fee:
$3.99
Available for orders with a total value of:
$0.00 - $39.96
Free Shipping
Shipping Fee:
FREE
Available for qualifying orders of:
$39.97 or more
Express Delivery
Shipping Fee:
$6.99
Express Delivery availability may vary depending on the delivery destination and will be shown during checkout when available.
How do I track my order?
Once your order has been dispatched, a shipping confirmation email may be sent with available tracking details.
Depending on the carrier, this information may include:
- Tracking number;
- Carrier name;
- Tracking link or shipment status information.
Please note that tracking information may take several business days to begin displaying updates after shipment.
Why is my tracking information not updating?
Tracking information may occasionally take time to update because of carrier processing, transportation delays, scanning intervals, or logistics conditions.
If your tracking status has not changed for an extended period, please contact our customer service team and provide your Order ID so we can review the available shipping information.
Returns & Refunds
Does Arrvella accept returns?
Yes.
Arrvella offers an:
180-Day Return Guarantee for eligible purchases
A return request may be submitted within:
180 calendar days from the date your order is delivered
Customers must contact our customer service team and receive return instructions before sending any product back.
How can I request a return?
To begin a return request, please contact:
Email:
service@arrvella.com
Please include the following information where applicable:
- Order ID;
- Product name;
- Reason for the return;
- Customer name;
- Email address used to place the order;
- Photos or videos if they are relevant to the request.
Our customer service team will review the information and provide the appropriate return instructions.
Can I return an item if I simply changed my mind?
Eligible change-of-mind returns may be accepted within our:
180-Day Return Guarantee
provided that the item meets the applicable return requirements.
For example, preference-based returns may require the product to remain unused where applicable and to be returned in an acceptable condition.
Please contact Arrvella before sending any product back.
Who is responsible for return shipping?
Return shipping arrangements depend on the reason for the return and the circumstances of the order.
Eligible approved returns may qualify for return shipping assistance in accordance with our Return & Refund Policy.
Customers should always contact Arrvella before arranging a return shipment.
Products sent without prior authorization or to an unauthorized address may experience processing delays.
How long does a refund take?
Approved refunds are normally issued to the original payment method.
If a physical return is required, refunds are generally processed within:
5-10 business days after the returned product has been received and inspected
After the refund has been issued by Arrvella, your bank, credit card provider, or payment service may require additional time to post the funds to your account.
Customer Support
How can I contact Arrvella?
If you need help with cosmetics, product information, orders, payments, shipping, returns, refunds, or other store-related matters, please contact:
Email:
service@arrvella.com
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)
We aim to respond to customer inquiries within:
1-2 business days
Company Information
Brand Name:
Arrvella
Company Name:
Xiamen Nishang Yaji Network Technology Co., Ltd.
Business Address:
Unit 1244, Area C, 3rd Floor, No.60 Lianjing Road, Siming District, Xiamen City, Fujian Province, P.R.China
Support Email:
service@arrvella.com
Customer Service Phone:
0592-5058399