Shipping Policy

Effective Date: October 2026

Thank you for shopping with Arrvella.

This Shipping Policy explains how orders placed through our website are processed, prepared, dispatched, tracked, and delivered.

Arrvella aims to provide customers with clear shipping information and a reliable ordering experience from the time an order is placed until it reaches its destination.

1. Order Processing

Once your payment has been successfully confirmed, we will begin preparing your order for shipment.

Order processing may involve:

• Verifying the order and delivery details;

• Confirming product availability;

• Preparing cosmetics, makeup products, and other beauty items;

• Packaging products securely for transportation;

• Arranging shipment with the appropriate logistics or delivery provider.

Our standard order processing time is generally:

1-3 business days

after successful payment confirmation.

Orders placed on weekends, public holidays, or during periods of unusually high order volume may take additional time to process.

We make reasonable efforts to prepare and dispatch orders as efficiently as possible.

2. Estimated Delivery Time

After an order has been processed and dispatched, the estimated delivery timeframe for orders shipped within the United States is:

United States: 7-15 business days

The estimated delivery period begins from the date the order is dispatched, not from the date the order is placed.

Actual delivery times may vary due to circumstances such as:

• Delivery destination;

• Carrier schedules and operations;

• Transportation conditions;

• Severe weather;

• Public holidays;

• Customs or inspection procedures where applicable;

• Other events beyond our reasonable control.

Delivery timeframes are estimates only and should not be interpreted as guaranteed arrival dates.

3. Shipping Fees and Available Methods

For eligible orders delivered within the United States, Arrvella currently provides the following shipping options.

Standard Shipping

Shipping Fee: $3.99

Available for qualifying orders valued between:

$0.00 - $39.96

Free Shipping

Shipping Fee: FREE

Available for qualifying orders valued at:

$39.97 or more

Where applicable, the free shipping option will be displayed automatically during checkout.

Express Delivery

Shipping Fee: $6.99

Express Delivery may be offered for selected destinations.

When available, this option will appear during checkout before payment is completed.

The shipping methods, rates, and promotional shipping offers displayed during checkout will apply to the applicable order.

Customers should review the selected delivery option before completing their purchase.

Shipping rates, thresholds, and promotional arrangements may occasionally be updated. The shipping information displayed during checkout at the time an order is placed will govern that purchase.

4. Fulfilment Locations

Arrvella may work with different fulfilment centres, logistics providers, and shipping carriers to prepare and deliver customer orders.

Depending on:

• Product inventory;

• Product availability;

• Delivery destination;

• Fulfilment capacity;

an order may be dispatched from different fulfilment locations.

Unless specifically stated on a product page or during checkout, Arrvella does not guarantee that every order will originate from a particular warehouse or location.

Orders containing multiple cosmetics or beauty products may also be divided into separate shipments when required by inventory or fulfilment arrangements.

5. Tracking Your Order

When tracking information becomes available, customers will generally receive a shipping confirmation email after the order has been dispatched.

The shipping confirmation may contain:

• Tracking number;

• Carrier information;

• Tracking link or shipment status details.

Tracking information may not become active immediately after the carrier receives the package.

Depending on the logistics provider, it may take several business days for the first tracking update to appear.

If you need help locating or tracking your shipment, please contact:

Email:
service@arrvella.com

Please provide:

• Order number;

• Customer name;

• Email address used during checkout.

Providing complete order information will help our support team locate the shipment more efficiently.

6. Possible Shipping Delays

Arrvella makes reasonable efforts to deliver orders within the estimated delivery periods stated in this policy.

However, occasional delays may occur because of circumstances outside our direct control.

These circumstances may include:

• Carrier service disruptions;

• Transportation delays;

• Customs processing;

• Severe weather;

• Public holidays;

• Seasonal or unusually high shipping demand;

• Temporary logistics interruptions;

• Other unforeseen transportation events.

If your order appears to be experiencing an unusual delay, please contact our customer service team.

We will review the available shipment and tracking information and assist where reasonably possible.

7. Lost or Missing Shipments

If tracking information has not updated for an extended period or you believe your package may have been lost during transportation, please contact Arrvella.

Please include your order information so that our customer support team can review the shipment.

Depending on the circumstances, we may:

• Review order and shipping records;

• Check available tracking information;

• Contact the carrier or logistics partner;

• Request additional information from the customer.

If available shipping information confirms that a package has been lost or has experienced another verified issue during transit, Arrvella will review the circumstances and determine an appropriate resolution.

Depending on the situation, available solutions may include:

• A replacement shipment;

• A refund;

• Another reasonable resolution.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

This information may include:

• Recipient's full name;

• Complete street address;

• Apartment, suite, or unit number where applicable;

• City;

• State or region;

• ZIP or postal code;

• Contact information.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order enters fulfilment or shipment.

Once an order has been packed, processed, or transferred to the carrier, we may no longer be able to make changes.

Arrvella is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.

9. Failed Delivery Attempts and Undeliverable Packages

Customers should ensure that their delivery address is accurate and reasonably accessible to the carrier.

A shipment may be returned to the carrier, fulfilment facility, or another designated location if delivery cannot be completed because of circumstances such as:

• Incorrect delivery address;

• Missing address information;

• Repeated unsuccessful delivery attempts;

• Refusal of the package;

• Failure to collect a shipment when collection is required.

If your shipment is returned or marked as undeliverable, please contact our customer service team for assistance.

Where reshipment is required because of incorrect customer-provided information, additional shipping charges may apply unless prohibited by applicable law.

10. Customs, Import Duties, and Taxes

For international orders, customers may be responsible for import duties, customs charges, VAT, taxes, or other fees imposed by the destination country or local authorities.

Unless specifically included in the price or displayed during checkout, these charges are separate from Arrvella's shipping fees.

Any applicable customs charges are determined by the relevant government or customs authority.

Customs inspections and clearance procedures may also affect estimated delivery times.

Available shipping methods for each destination will be displayed during checkout when applicable.

11. Separate or Split Shipments

Orders containing multiple cosmetics, makeup items, or beauty products may occasionally be shipped in separate packages.

This may happen because products are stored at different fulfilment locations or become available for shipment at different times.

As a result:

• Different products may arrive in separate packages;

• More than one tracking number may be issued;

• Individual packages may arrive on different dates.

If one package arrives before the others, this does not necessarily mean that items are missing from your order.

Where available, separate tracking information will be provided for each shipment.

12. Contact Information

If you have questions regarding:

• Shipping rates;

• Available delivery methods;

• Order tracking;

• Delayed shipments;

• Missing packages;

• Existing orders;

please contact our customer support team using the information below.

Brand Name:
Arrvella

Company Name:
Xiamen Nishang Yaji Network Technology Co., Ltd.

Business Address:
Unit 1244, Area C, 3rd Floor, No.60 Lianjing Road, Siming District, Xiamen City, Fujian Province, P.R.China

Support Email:
service@arrvella.com

Customer Service Phone:
0592-5058399