Terms of Purchase

Effective Date: October 2026

Thank you for shopping with Arrvella.

These Terms of Purchase explain the conditions that apply when customers place and complete orders through the Arrvella website.

By submitting an order through our website, you acknowledge that you have reviewed and accepted these Terms of Purchase, together with other applicable policies associated with your purchase, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Store and Company Information

Orders placed through the Arrvella website are operated and managed by:

Brand Name:
Arrvella

Company Name:
Xiamen Nishang Yaji Network Technology Co., Ltd.

The Arrvella online store is operated by Xiamen Nishang Yaji Network Technology Co., Ltd.

The company is responsible for activities associated with website operations, order management, customer support, transaction handling, and other purchase-related services provided through the Arrvella online store.

2. Products and Website Information

Arrvella offers cosmetics, makeup products, beauty items, and related products intended for everyday beauty routines.

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

Product information may include:

• Product descriptions;

• Product photographs;

• Product sizes and specifications;

• Features and characteristics;

• Ingredient or material information where applicable;

• Prices;

• Product availability;

• Available colours, styles, or variations where applicable.

Minor differences may occasionally occur due to factors such as:

• Manufacturing updates;

• Different production batches;

• Packaging revisions;

• Photography conditions;

• Lighting;

• Screen or device display settings.

Reasonable variations of this nature do not automatically mean that a product is defective.

If a cosmetic or beauty product arrives damaged, defective, incorrect, incomplete, or materially different from its description on our website, please contact our customer support team for assistance.

3. Information Required When Placing an Order

Customers are responsible for providing complete, accurate, and current information when placing an order.

Required information may include:

• Full name;

• Shipping address;

• Email address;

• Telephone number or other contact details;

• Billing information;

• Payment information.

Before submitting payment, customers should review their order carefully.

This may include checking:

• Selected product;

• Shade, colour, size, type, or variation where applicable;

• Quantity;

• Shipping method;

• Delivery address;

• Total order amount.

Incorrect or incomplete information may lead to processing delays, failed delivery attempts, or other difficulties associated with completing the order.

4. Order Confirmation and Acceptance

After an order has been successfully submitted, customers may receive an order confirmation email.

An order confirmation indicates that we have received your purchase request.

It does not necessarily mean that the order has completed final review, entered fulfilment, or been dispatched.

Arrvella reserves the right to review an order before fulfilment.

An order may be declined or cancelled in certain circumstances, including:

• Incorrect product or pricing information;

• Product availability issues;

• Payment authorization failure;

• Incomplete or inaccurate customer information;

• Suspected fraudulent or unauthorized activity;

• Technical, operational, or system-related problems.

If an order is cancelled after payment has already been collected, the applicable refund will generally be returned to the original payment method.

5. Payment

Customers must normally complete successful payment authorization before an order can enter fulfilment.

Available payment methods will be displayed during checkout.

Customers are responsible for confirming that:

• Payment details are accurate;

• The selected payment method is valid;

• They are authorized to use the selected payment method;

• Billing information is complete and correct.

Payments may be processed by independent third-party payment service providers.

Where payment information is handled directly by an authorized third-party provider, Arrvella does not intentionally store complete payment card numbers or card security codes on its own systems.

6. Pricing, Discounts, and Promotions

Product prices displayed on the Arrvella website may change from time to time.

The final amount payable will be shown before completion of checkout.

The total may include:

• Product price;

• Shipping fees;

• Applicable taxes;

• Other required charges clearly shown before purchase.

Discount codes, promotional offers, special prices, or limited-time campaigns may be subject to additional conditions, eligibility requirements, or expiration periods.

Unless otherwise specifically stated, promotional offers may not always be combined with other discounts or promotions.

The price and offer information displayed when the order is completed will generally apply to that purchase.

7. Shipping and Delivery

Order preparation, shipping methods, delivery estimates, shipping charges, and tracking arrangements are governed by our Shipping Policy.

Current shipping options for eligible United States orders may include:

Standard Shipping

Shipping Fee: $3.99

Available for orders valued between:

$0.00 - $39.96

Free Shipping

Shipping Fee: FREE

Available for qualifying orders valued at:

$39.97 or more

Express Delivery

Shipping Fee: $6.99

Express Delivery may be available depending on the delivery destination and will be shown during checkout when applicable.

Tracking information may be provided after an order has been dispatched.

Estimated delivery times may be affected by factors including:

• Carrier operations;

• Customs processes where applicable;

• Local delivery conditions;

• Severe weather;

• Public holidays;

• Transportation disruptions;

• Other events beyond our reasonable control.

For shipping-related questions, please contact:

Email:
service@arrvella.com

8. Changes to an Order

If you need to modify information associated with an existing order, please contact our customer support team as soon as possible.

Requested changes may include:

• Updating shipping information;

• Changing a product variation;

• Adjusting quantity;

• Requesting cancellation.

Because orders may begin processing shortly after confirmation, we cannot guarantee that requested changes can be completed once fulfilment has started.

If an order can no longer be changed or cancelled, customers may review available options under our Return & Refund Policy.

9. Order Cancellation

Customers who wish to cancel an order should contact Arrvella as soon as possible after completing the purchase.

We will make reasonable efforts to process cancellation requests before the order enters preparation or shipment.

Once fulfilment has started or an order has already been dispatched, cancellation may no longer be possible.

If a cancellation is approved before shipment, any eligible refund will generally be returned to the original payment method.

If cancellation is no longer available, customers may request a return after delivery in accordance with our Return & Refund Policy.

10. Returns, Refunds, and Product Issues

Returns and refunds are handled according to the Arrvella Return & Refund Policy.

Customers should refer to that policy for details regarding:

• Return eligibility;

• Return periods;

• Return authorization;

• Return shipping;

• Refund procedures;

• Refund processing times.

If a cosmetic, makeup, or beauty product arrives damaged, defective, incorrect, incomplete, or materially different from the description displayed on our website, please contact our customer support team promptly.

We may ask for reasonable supporting information, including photographs or videos, to help evaluate the issue.

11. Product Availability

Cosmetics and beauty products displayed on the Arrvella website may occasionally become unavailable due to:

• Inventory changes;

• Supplier availability;

• Customer demand;

• Fulfilment changes;

• Other operational circumstances.

If a product becomes unavailable after an order has been placed, Arrvella may contact the customer and explain the available options.

Depending on the circumstances, these options may include:

• Waiting for restocking;

• Selecting another available product;

• Cancelling the unavailable item;

• Receiving an applicable refund.

Arrvella will not knowingly substitute an ordered item with a materially different product without customer approval.

12. Product Information and Use

Customers are responsible for reviewing relevant product information before use.

For cosmetics and beauty products, this may include:

• Product descriptions;

• Ingredients where available;

• Directions for use;

• Product warnings;

• Care instructions;

• Other applicable guidance.

Customers should use products according to the instructions provided and consider their individual preferences, sensitivities, and circumstances when selecting cosmetics.

If you have known allergies or sensitivities, we recommend reviewing ingredient information carefully before using the product.

Arrvella customer service may assist with reasonable product-related questions where additional clarification is needed.

13. Customer Responsibilities

By purchasing from Arrvella, customers agree to:

• Review product information before ordering;

• Select the appropriate product, shade, colour, or variation;

• Provide accurate billing and shipping information;

• Ensure that delivery arrangements are available where necessary;

• Monitor available tracking information;

• Follow applicable product instructions and usage guidance.

Customers should contact us promptly if they notice an issue involving an order, payment, shipping details, or product information.

14. Suspected Unauthorized Transactions

If you believe that a payment made through Arrvella is unauthorized, duplicated, or otherwise incorrect, please contact our customer service team as soon as possible.

We may request reasonable transaction-related information to help review the matter.

Depending on the circumstances, customers may also need to contact their:

• Bank;

• Card issuer;

• Digital wallet provider;

• Other payment service provider.

15. Errors and Corrections

Although we make reasonable efforts to keep website information accurate, the Arrvella website may occasionally contain unintended errors.

Examples may include:

• Typographical errors;

• Incorrect prices;

• Inaccurate product information;

• Incorrect availability information;

• Other website inaccuracies.

When an error is identified, Arrvella may correct or update the relevant information.

Where appropriate, customers affected by a significant error may also be contacted.

If a material error affects an order that has already been submitted, Arrvella may offer the customer the option to:

• Continue the order using corrected information; or

• Cancel the affected order and receive an applicable refund.

16. Contact Information

If you have questions about products, purchases, payments, cancellations, existing orders, or these Terms of Purchase, please contact Arrvella using the details below.

Brand Name:
Arrvella

Company Name:
Xiamen Nishang Yaji Network Technology Co., Ltd.

Business Address:
Unit 1244, Area C, 3rd Floor, No.60 Lianjing Road, Siming District, Xiamen City, Fujian Province, P.R.China

Support Email:
service@arrvella.com

Customer Service Phone:
0592-5058399