Privacy Policy
Privacy Policy
Effective Date: October 2026
Thank you for visiting Arrvella.
This Privacy Policy explains how Arrvella, operated by Xiamen Nishang Yaji Network Technology Co., Ltd., collects, uses, stores, processes, and protects personal information when customers visit our website, purchase cosmetics, makeup, and beauty products, contact our customer service team, or otherwise interact with our online services.
We value customer privacy and aim to handle personal information in a responsible, transparent, and secure manner.
By accessing or using the Arrvella website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The personal information we collect may vary depending on how you use or interact with Arrvella.
Information You Provide to Us
When you place an order, communicate with customer service, submit information through our website, or otherwise interact with us, we may collect information such as:
- Full name;
- Email address;
- Telephone number;
- Shipping address;
- Billing address;
- Order information;
- Cosmetics, makeup, and beauty product selections;
- Customer service communications;
- Other information you voluntarily provide.
This information may be used to process transactions, arrange deliveries, provide customer support, manage returns or refunds, and improve your shopping experience with Arrvella.
Payment Information
Payments made through Arrvella may be handled by independent third-party payment providers.
When payment details are processed directly by these providers, Arrvella does not intentionally store complete payment card numbers, card security codes, or similar authentication information on its own systems.
Third-party payment providers may collect, process, store, and protect payment information in accordance with their own privacy policies and security practices.
Information Collected Automatically
Certain technical or usage information may be collected automatically when you visit our website or interact with our services.
This information may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages viewed;
- Website interactions;
- Referring websites or sources;
- Approximate location derived from technical information;
- Date and time of website activity.
We may collect this information through technologies such as:
- Cookies;
- Pixels;
- Analytics tools;
- Server or activity logs;
- Similar tracking technologies.
2. How We Use Personal Information
Arrvella may use personal information for legitimate business, operational, service, and customer support purposes.
These purposes may include the following.
Order Processing and Fulfilment
Personal information may be used to:
- Confirm and process customer purchases;
- Prepare cosmetics, makeup, and beauty products for fulfilment;
- Arrange shipping and delivery;
- Send order confirmations;
- Provide tracking information;
- Process returns, refunds, or other order-related requests;
- Respond to customer enquiries.
Customer Support
We may use customer information to:
- Answer questions about cosmetics, makeup, and beauty products;
- Assist with existing orders;
- Provide shipping or tracking support;
- Process return and refund requests;
- Respond to payment-related enquiries;
- Handle other customer service requests.
Website and Service Improvement
Information may be used to:
- Maintain website functionality;
- Improve navigation and usability;
- Understand customer shopping activity;
- Improve product pages and website content;
- Analyse website performance;
- Improve customer experiences and store services.
Security and Fraud Prevention
We may also process information to:
- Verify transactions;
- Detect unusual or suspicious activity;
- Prevent unauthorized purchases;
- Help protect customer information;
- Maintain website security;
- Investigate suspected fraud or misuse.
Legal and Administrative Purposes
Where reasonably necessary, personal information may be used to:
- Comply with applicable laws and regulations;
- Maintain appropriate business records;
- Respond to lawful requests from authorities;
- Enforce store policies and agreements;
- Protect Arrvella's legal rights and the rights of customers.
3. Cookies and Similar Technologies
Arrvella may use cookies and related technologies to support website functionality and improve the customer shopping experience.
Cookies and similar tools may be used for purposes including:
- Remembering shopping cart contents;
- Saving customer preferences;
- Supporting checkout functionality;
- Understanding website traffic;
- Measuring website performance;
- Analysing customer interactions;
- Supporting marketing and advertising activities.
Some cookies may be necessary for essential website functions, while others may support analytics, personalization, or advertising.
Customers may be able to manage, restrict, or disable certain cookies through browser or device settings.
Please note that disabling some cookies may affect the functionality or availability of certain website features.
4. When We May Share Personal Information
Arrvella does not sell customer personal information solely in exchange for direct monetary payment.
However, certain information may be shared with or made available to trusted third parties when reasonably necessary to operate our website and provide services.
These parties may include:
- Payment processors;
- Shipping carriers;
- Fulfilment providers;
- Website hosting services;
- Ecommerce technology providers;
- Customer support platforms;
- Analytics providers;
- Marketing and advertising service providers;
- Security and fraud prevention providers.
These service providers generally receive only the information reasonably necessary to perform the services for which they are engaged.
We may also disclose information when required by applicable law, court order, legal process, government request, or where reasonably necessary to protect our business, customers, or legal rights.
5. Shipping and Fulfilment Providers
Because Arrvella sells physical cosmetics, makeup, and beauty products, order information may need to be shared with fulfilment centres, shipping carriers, and other logistics providers.
This information may include:
- Customer name;
- Delivery address;
- Telephone number;
- Email address where necessary;
- Product and order details;
- Shipment information.
Such information is used for purposes related to preparing, dispatching, tracking, and delivering customer orders.
6. Data Security
Arrvella uses reasonable administrative, organizational, and technical measures intended to help protect personal information against:
- Unauthorized access;
- Accidental loss;
- Misuse;
- Unauthorized disclosure;
- Alteration;
- Improper access or processing.
Our website may use SSL encryption or similar security technologies to help protect information transmitted between customers and the Site.
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Customers should also take reasonable measures to protect access to their devices, email accounts, passwords, and payment information.
7. Data Retention
Arrvella may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.
Retention may be necessary for purposes such as:
- Completing transactions;
- Providing customer support;
- Processing returns, refunds, or payment disputes;
- Maintaining business and transaction records;
- Detecting or preventing fraudulent activity;
- Meeting legal, regulatory, accounting, or administrative obligations.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
8. Children's Privacy
The Arrvella website is intended primarily for adult customers and is not specifically designed for children.
We do not knowingly collect personal information directly from children under the age of 13.
If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete or otherwise address that information where appropriate.
Parents or legal guardians who believe a child may have provided personal information to Arrvella may contact us using the information listed below.
9. Privacy Rights for California Residents
California residents may have certain rights regarding their personal information under applicable California privacy laws.
Depending on applicable legal requirements, these rights may include:
Right to Know
You may have the right to request information regarding:
- Categories of personal information collected;
- Sources from which personal information is collected;
- Purposes for collecting, using, or processing information;
- Categories of third parties with whom information may be shared.
Right to Access
You may request access to certain personal information maintained by Arrvella, subject to applicable requirements and exceptions.
Right to Correction
You may request correction of inaccurate personal information where applicable.
Right to Deletion
You may request deletion of certain personal information maintained by Arrvella, subject to applicable legal exceptions.
Right to Opt Out of Certain Uses
Where applicable, California residents may have rights regarding certain types of personal information sharing or use connected with targeted advertising or similar activities.
To submit a privacy-related request, please contact:
Email:
service@arrvella.com
We may request information reasonably necessary to verify the identity of the person making the request before taking action.
10. Privacy Rights for European Customers
Customers located in the European Economic Area or other jurisdictions with similar privacy protections may have additional rights relating to their personal information.
Depending on applicable law, these rights may include:
- Requesting access to personal information;
- Requesting correction of inaccurate information;
- Requesting deletion of certain information;
- Requesting restriction of processing;
- Objecting to certain processing activities;
- Requesting data portability where applicable;
- Withdrawing consent where processing is based on consent.
Privacy requests may be submitted to:
Email:
service@arrvella.com
We may request information reasonably necessary to verify the identity of the person submitting a request.
11. Marketing Communications
Customers may choose to receive marketing communications from Arrvella relating to:
- New cosmetics, makeup, and beauty products;
- Makeup collections;
- Promotional offers;
- Store updates;
- Product recommendations;
- Other marketing information.
If you no longer wish to receive promotional emails, you may use the unsubscribe option included in applicable marketing communications.
Unsubscribing from promotional messages does not prevent Arrvella from sending important service-related communications concerning:
- Existing orders;
- Payments;
- Shipping and tracking;
- Returns and refunds;
- Customer support requests;
- Other transactional matters.
12. Third-Party Services and External Links
The Arrvella website may use, integrate with, or link to independent third-party services such as:
- Payment providers;
- Shipping providers;
- Analytics tools;
- Advertising platforms;
- External websites or applications.
These third-party services operate under their own terms, privacy policies, and data practices.
Arrvella is not responsible for the independent privacy practices of third-party services or websites that we do not control.
Customers should review the privacy policies of applicable third parties before providing personal information directly to those services.
13. International Data Processing
Because Arrvella operates an online store and may work with service providers located in different regions, personal information may be processed, transferred, or stored outside the customer's country or region of residence.
Where required by applicable law, we take reasonable measures intended to protect personal information during such processing or transfer.
Privacy and data protection laws may differ between countries and jurisdictions.
14. Changes to This Privacy Policy
Arrvella may revise this Privacy Policy periodically to reflect changes involving:
- Business operations;
- Website functionality;
- Products or services;
- Technology;
- Privacy and data practices;
- Legal or regulatory requirements.
Any updated Privacy Policy will be published on this page together with an updated effective date.
We encourage customers to review this Privacy Policy periodically to remain informed about how personal information is handled.
15. Contact Us About Privacy
If you have questions about this Privacy Policy, personal information collected by Arrvella, or a privacy-related request, please contact us using the information below.
Brand Name:
Arrvella
Company Name:
Xiamen Nishang Yaji Network Technology Co., Ltd.
Business Address:
Unit 1244, Area C, 3rd Floor, No.60 Lianjing Road, Siming District, Xiamen City, Fujian Province, P.R.China
Official Support Email:
service@arrvella.com
Customer Service Phone:
0592-5058399